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The Paradox of Excellence: How Great Performance Can Kill Your Business
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Brand New
QTY 1
$0.80
MSRP
MSRP is a sample online retail price.
$30.00
Last Update:
11/08/2024, 12:42 PM ESTItem Information
MSRP:
MSRP is a sample online retail price.
$30.00
Brand:
Wiley-Interscience
Condition:
Brand New
Description:
Are you striving for excellence yet find your efforts increasingly taken for granted and undervalued? You’re not alone. Many companies discover their improved performance doesn’t translate into higher perceived value. In fact, it simply shifts the customer’s expectations upward, causing the customer to take the new, improved performance for granted. High-performance companies unwittingly create unrealistic customer expectations that become impossible to meet. In this important book, the authors use a realistic story that illustrates the paradox of excellence¾the better you perform, the more invisible you become to everything but bad news¾shows the symptoms and causes, and provides clear guidance for overcoming this perplexing dilemma. The Paradox of Excellence introduces an entertaining story with characters that are easy to relate to, ideas that can be readily implemented, and a practical framework for achieving long-term success. Read more
Lot Code:
WEB30205860
Width:
5.5 inches
Depth:
0.5 inches
Weight:
0.8 pounds
Length:
8.2 inches
Additional Info:
Brand New
Pickup Location:
1825 Webster Street, Dayton OH 45414
Warehouse Location:
PAST PICK UP
Auction Number
WBS2302618
