How-To: Follow Our New Item Conditions and Return Policy

We've listened to your feedback and as a result, we've decided to redefine our product conditions to better serve our loyal bidders. We have started transitioning to an updated item classification model. These updates aim to offer a more transparent understanding of the condition of the items we auction.

We are excited to share with you our new item conditions to help you make more informed decisions while shopping with us. Our commitment to transparency is paramount, and this new item classification system is designed to offer you a clear understanding of the condition of each item you're interested in. Please note that the condition images below are not all-encompassing and are only a representation of how an item in that category could be considered that classification. Here's a breakdown of our conditions:

Brand New: Item is complete and in original packaging. Brand New items often originate from shelf pulls or overstock. See examples of Brand New items:

Good Condition: Item is free of major damage or defects. The item may or may not be in the original packaging, packaging may be less than perfect, hardware may be missing, or product may have been opened previously. Minor scrapes, scuffs, chips, or dents may be present. Good Condition items often originate from customer returns, shelf pulls, overstock, or in-store display units.

Working Condition Verified: Item has been turned on and appears to have power. This grade is typically reserved for liquidated restaurant equipment, high value electronics, or high value appliances. Working Condition Verified items often originate from customer returns, restaurant liquidations or business closings.

As Is: Item has not been thoroughly inspected. Item could show signs of use, could be incomplete, or could have obvious damage or defects. There are no guarantees to the condition, quality, or functionality of As Is items. Although we have made our best attempt to accurately identify and describe the item, please be aware the actual item specifics such as brand, size, color, or model number may differ from the auction listing. As Is items often originate from customer returns, shelf pulls, refurbished goods, or store liquidations.

Preview for Condition: Please visit the auction location during the designated preview times to personally inspect this item before bidding. This item could have unique specifications, patterns, or wood grains that are difficult to capture in photos. Item may have been used or have defects. Preview for Condition items often originate from restaurant liquidations, customer returns, overstock, store liquidations, shelf pulls, store displays, or refurbished goods.

Refund Policy

All sales are final. No refunds, partial refunds, returns, or exchanges will be considered unless the item has been misidentified, or product condition is incorrect.

It is the bidder’s responsibility to understand the defined product conditions and to thoroughly read all product descriptions and notes before bidding.

Sometimes, despite our best efforts, we may inadvertently misidentify or mis-condition an item. Should you discover an error in the identification or condition of the item you won, please see an associate AFTER checking out and before leaving the building so the issue can be addressed. No refunds will be issued once you have left the building.

Thank you for your continued trust in us. We believe these new classifications will enhance your shopping experience, providing clarity and confidence with every purchase.

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