How-to: Find your items during pickup

If this is your first time at BidFTA, we understand it may appear to be difficult to navigate the pickup process. We’re here to help and walk you through the process. Follow the steps below to locate your items and check out:

Step 1 - Use your app or mobile login to find the “location” on your auction receipt. You can find your receipt under “More” > “Receipts.” You can also learn how to find your auction recipt using our Pick-up Helper giude.

Once you navigate to your receipts, pull up the item receipt you are checking out and navigate to the “Item Description” for the “Warehouse Location” section. See image below to see what this will look like on your receipt.

• It’s important that you use your app or mobile login to find the most updated location information. If you are using a paper receipt and are unable to locate your item please find a team member to help you locate your purchase.
• **Understanding the location number: **
• The first 3 letters provide insight into the warehouse location. For example BRO means your product is at Broadwell.

• The second number highlights the row/isle number your item is located in.

• And finally, the third number shows which bay your item is located.

Step 2 - Find your item aisle/row using the middle number under the “location” code. It will typically be anywhere from 1 - 50. An image of what this sign + location code looks like is pictured below:

Step 3 - Use the last number on the location code to find which bay your item is located in. Image listed below to highlight where bay numbers can be found.

Step 4 - Once you’ve found your item’s Bay it is now time to look for your actual item. We recommend looking at photos of the box, as well as using your receipt’s item# (pictured below) to help you match your item code with the colored sticker on the box.

Note: Each item# starts with a color code. The pictured item will have a red sticker and the sticker will match the full item# code. Look for the last three digits, then compare the entire lot label to your receipt to verify the entire number. Colors change daily, your item may have a different color. An example of what the sticker looks like is pictured below.

Note: as of 8/7/2024 there are new stickers in circulation that highlight the last four digits of your item number. The new, enhanced sticker design will make finding your auction item much easier! The function of the sticker works the same. Each sticker has a unique color, and number. Below are examples of what this new sticker will look like:

Step 5 - Proceed to the check out location where you will be greeted by a team member to review your order, ID, and Member QR code to check you out. Note: Do not check your items for functionality or completeness until AFTER you check out, in our designated testing station. Paper Checkout: You will need photo identification, to show your paper receipt, and could potentially take longer than paperless checkout. Paperless Checkout: Pull up your mobile site or app logged into the account your receipt is located in. Then navigate to “More” > “My Account” > “Generate QR Code” and show to the team member. No ID check is required for paperless checkout.

Step 6 - Test all items for functionality and completeness to each item’s grade. Once you leave the building there are no changes that can be made.

Thank you for bidding! If you have any issues during any of these steps please find a team member to help you locate your item.